Hollard Insurance under Cellc device insurance

My phone was ****** when l was traveling for long weekend urgent amily commitment when l was requesting for Uber,around past 4pm. When l came back l went to the cellc shop to blacklist and was given ITC ,went to police and got case number. I then sent my claim...and all.hell broke loose. I was made to write several letters on why l reported late,then why imei no 2 was not blacklisted as if l.know what must be done to blacklist a ****** device. I went to the cellc shop for blacklisting and it's not in my knowledge that both imei must be blacklisted. Then after blacklisting it again l was supposed to write another letter why l had not done that,to make matters worse after l.have comp**** to their nasty unending requests they told me they are sending it to underwriters for review. When they debited my money never did even any agent called me the just went straight to get my money for insuring the device l.am claiming. So others should be aware of this game that this insurance is playing. I am devastating and disappointed. I should have saved my money and would have got myself a phone after being ****** than made to run helter and skelter for what l.entered into that l am insuring this device comprehensively. From Monday to Friday l was turned to a writer trying to explain myself but still faced the same resistance from whoever is sitting at the office benefiting from my contribution yet l must just swallow the pain and vanish. Why has to undergo underwriters as if they claim that l did not loose the phone. I asked them that do they imply that l went to.police to make a false oath...didn't get respond to that. After all the several requests only to tell me that they sent it to underwriters for review. Am frustrated to say the least.