Hollard Insurance, the worst service. Stay away from them

Hollard Building insurance is the worst, they have a problem with everything you claim for, I recently claimed for my gate motor. I initially had an issue with my gate motor in August this year, they sent someone out to assess the motor and he advised it was a timing issue, which he sorted out and left. At the end of October after a hectic storm on the 29th October, the gate motor stopped working, I called them again and advised that the gate motor was giving me issues. They now say that they will not cover the gate motor because the gate motor was insulted incorrectly. How am I to know that the gate motor was installed incorrectly? I purchased this property 3 years ago and the gate motor was installed before I purchased the property. They sent their person out in August who also didn't pick up the gate motor was installed incorrectly. Now when its time to pay they come up with excuses, I had an issue with my roof as well and they come up with excuses for that to.

There must be some law against Building insurance taking people's money without coming out to do an inspection. If they assessed my property when I took the policy out and told me that certain things would not be covered because there was something wrong with installation, maintenance etc. I can understand, but they take your money and then refuse to make payment when it's needed.

You should be taking money without doing your legal obligation...I will be taking this further if it cannot be resolved.

Further to this, they have Brolink assisting them with their claims, the staff at Brolink are no help at all. It also seems like they make the decision for Holland because they tell you that your claim is going through to the insurer for a rejection, on what basis and why are we covered by Holland, they should just say that our insurance in Brolink.

Very disappointed