MC
Murray C

1 reviews | Active since Dec 2013

18 Apr 2019, 12:21

Hollard Insurance - "the extended warranty you do not need"

I have a 2010 Isuzu 4 x 4 double cab which has only done just over 140,000 kms and has been under either the manufactures warranty or purchased warranty since new. The vehicle has a full service history either by the agent or a RMI approved dealer. My current extended warranty I unfortunately purchased from Hollard.

I have never claimed against this insurance but just received notification of an approx 20% increase in my premiums plus they are now stating that my vehicle must be taken to a service provider approved by them. Normal is that the vehicle must be taken to a RMI approved service provider. We all know what this means. The company approved by Hollard will overcharge and probably give Hollard insurance a kick back. We all accept that we should not use back yard service providers but this is why we have RMI approved service providers. These providers pay for their RMI approval but this is not good enough for Hollard.

On reading the policy in more detail, which I should have done when I took out the policy, I see that the extended warranty does not cover "wear and tear" items. I totally understand that items like tyres, battery and exhausts are not covered under warranty but ask on a 2010 vehicle what items would be covered by this worthless warranty . As every item on a vehicle of this age would be considered 'wear and tear" items I am paying my monthly premiums for nothing.

Hollard must know this and are in fact taking my money dishonestly as they know they wont honor any claims against them.

I have emailed Hollard Insurance about a week ago highlighting my complaints but as can be expected they have not bothered to reply. In my email I asked them what would be covered by their cover and obviously this is why they have not rep****.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply18 Apr 2019, 14:37
Official
Hello  Murray 

Thank you for contacting us. 

I am sorry your experience prompted you to contact us with a complaint. 

Our team will be in contact with you regarding your policy. 

Kind Regards

Lynne Lawrence
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