evdm
eugene van der merwe
1 reviews | Active since Dec 2015
25 Apr 2024, 20:27
Hollard insurance - STAY AWAY!!!
Stay away from this insurance! I joined hollard on the 14th Nov 2023. Last week Friday driving on the highway the bakkie in front of me lost its load and damaged my car. I submitted all the documentation - only today to find out they ‘’hollard” changed my policy without notifying me. What a joke!! My access doubled - but guess what! My premiums stayed the same! And you pay double your access if you if you have a claim with in 180 days!! Wow it's amazing to have this kind of comfort from a insurance company and worry about a claim. And thebest of all.. to speak to someone you have deal with Cartrack and then Broker Buddy and then finally Hollard! I phoned broker buddy and they just said they cannot help! People stay away, if you love admin! Go Hollard!! Now I sit with a damaged car - not even my fault and plus I have the comfort knowing I'm covered with "best useless" insurance 🙌🙌
Helpful (0)
Replies (8)0
Replies (8)
Hollard Insurance's replyOfficial
26 Apr 2024, 14:02Hello Eugene
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply26 Apr 2024, 14:02
Official
Hello Eugene
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
evdm
eugene van der merwe's updateReviewer Update
26 Apr 2024, 14:40All I can say is, hollard is the worst ever and for the 1st time in 19 years that I have this issue with an insurance company. This explains why Hollard have a 1 star rating.
I received a response now from my broker that even if hollard sent an email and you as the client is not aware of it - they can make any changes they want! What is just amazing, you change my policy but happy to ***** the extra money you take from my premiums with an higher excess. Shame on you Hollard! I will never recommend Hollard to anyone! Please go learn from leading insurance companies.
Look at my policy ***
I received a response now from my broker that even if hollard sent an email and you as the client is not aware of it - they can make any changes they want! What is just amazing, you change my policy but happy to ***** the extra money you take from my premiums with an higher excess. Shame on you Hollard! I will never recommend Hollard to anyone! Please go learn from leading insurance companies.
Look at my policy ***
evdm
eugene van der merwe's update26 Apr 2024, 14:40
Reviewer Update
All I can say is, hollard is the worst ever and for the 1st time in 19 years that I have this issue with an insurance company. This explains why Hollard have a 1 star rating.
I received a response now from my broker that even if hollard sent an email and you as the client is not aware of it - they can make any changes they want! What is just amazing, you change my policy but happy to ***** the extra money you take from my premiums with an higher excess. Shame on you Hollard! I will never recommend Hollard to anyone! Please go learn from leading insurance companies.
Look at my policy ***
I received a response now from my broker that even if hollard sent an email and you as the client is not aware of it - they can make any changes they want! What is just amazing, you change my policy but happy to ***** the extra money you take from my premiums with an higher excess. Shame on you Hollard! I will never recommend Hollard to anyone! Please go learn from leading insurance companies.
Look at my policy ***
Hollard Insurance's replyOfficial
26 Apr 2024, 16:12Hello Eugene
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply26 Apr 2024, 16:12
Official
Hello Eugene
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
evdm
eugene van der merwe's updateReviewer Update
26 Apr 2024, 19:29So in Nov my access was R4000 and last week I had a bakkie lost it's load and a table hit the side of my car. I was very upset about, first time something this happened to my car in 5 years. I though it is okay, I have insurance. I stopped the bakkie and exchanged details. Only to find out they don't have ins - so here we go.. All is on me. I got all the ducuments ready and went to the police station. Got quotes on the same day because I HATE leaving something damaged. I submitted all the docs and quotes - one qoute was 28k and 2nd 18k. I even submitted the cheaper qoute.
With big surprise I was informed through broker buddy my policy changed in April - I didn't know. Here comes the catch.. My access is R7500. Because 3rd party doesn't have insurance - another R7500.. Wait there is more.. Because the claim is submitted in the 180 days ( you cannot claim in 180 days- this is news to me) another R7500.. But wait there is more!!!!!!!! 10% of the damage is added R1500. The damage to my car was only R15000. My access is a nice R24000!! This is absolutely discusting - I hope the rest of the Hollard clients will see this and check their policies - Because Hollard will change and nobody informed me about anything!!! Oh and the catch is.. Hollard won't phone you.. It will be car track! This is rediculous - no I'm.getting penalized for the damage to my car and the 3rd party guy is lucky!! I'm the one paying my premiums on time and think you doing the right thing - but get treated like this! I cannot see any bennifts in having this insurance with Hallord! Having Hollard as your insurrurer only comes with disappointment!! Good luck to all the clients out there!!!
With big surprise I was informed through broker buddy my policy changed in April - I didn't know. Here comes the catch.. My access is R7500. Because 3rd party doesn't have insurance - another R7500.. Wait there is more.. Because the claim is submitted in the 180 days ( you cannot claim in 180 days- this is news to me) another R7500.. But wait there is more!!!!!!!! 10% of the damage is added R1500. The damage to my car was only R15000. My access is a nice R24000!! This is absolutely discusting - I hope the rest of the Hollard clients will see this and check their policies - Because Hollard will change and nobody informed me about anything!!! Oh and the catch is.. Hollard won't phone you.. It will be car track! This is rediculous - no I'm.getting penalized for the damage to my car and the 3rd party guy is lucky!! I'm the one paying my premiums on time and think you doing the right thing - but get treated like this! I cannot see any bennifts in having this insurance with Hallord! Having Hollard as your insurrurer only comes with disappointment!! Good luck to all the clients out there!!!
evdm
eugene van der merwe's update26 Apr 2024, 19:29
Reviewer Update
So in Nov my access was R4000 and last week I had a bakkie lost it's load and a table hit the side of my car. I was very upset about, first time something this happened to my car in 5 years. I though it is okay, I have insurance. I stopped the bakkie and exchanged details. Only to find out they don't have ins - so here we go.. All is on me. I got all the ducuments ready and went to the police station. Got quotes on the same day because I HATE leaving something damaged. I submitted all the docs and quotes - one qoute was 28k and 2nd 18k. I even submitted the cheaper qoute.
With big surprise I was informed through broker buddy my policy changed in April - I didn't know. Here comes the catch.. My access is R7500. Because 3rd party doesn't have insurance - another R7500.. Wait there is more.. Because the claim is submitted in the 180 days ( you cannot claim in 180 days- this is news to me) another R7500.. But wait there is more!!!!!!!! 10% of the damage is added R1500. The damage to my car was only R15000. My access is a nice R24000!! This is absolutely discusting - I hope the rest of the Hollard clients will see this and check their policies - Because Hollard will change and nobody informed me about anything!!! Oh and the catch is.. Hollard won't phone you.. It will be car track! This is rediculous - no I'm.getting penalized for the damage to my car and the 3rd party guy is lucky!! I'm the one paying my premiums on time and think you doing the right thing - but get treated like this! I cannot see any bennifts in having this insurance with Hallord! Having Hollard as your insurrurer only comes with disappointment!! Good luck to all the clients out there!!!
With big surprise I was informed through broker buddy my policy changed in April - I didn't know. Here comes the catch.. My access is R7500. Because 3rd party doesn't have insurance - another R7500.. Wait there is more.. Because the claim is submitted in the 180 days ( you cannot claim in 180 days- this is news to me) another R7500.. But wait there is more!!!!!!!! 10% of the damage is added R1500. The damage to my car was only R15000. My access is a nice R24000!! This is absolutely discusting - I hope the rest of the Hollard clients will see this and check their policies - Because Hollard will change and nobody informed me about anything!!! Oh and the catch is.. Hollard won't phone you.. It will be car track! This is rediculous - no I'm.getting penalized for the damage to my car and the 3rd party guy is lucky!! I'm the one paying my premiums on time and think you doing the right thing - but get treated like this! I cannot see any bennifts in having this insurance with Hallord! Having Hollard as your insurrurer only comes with disappointment!! Good luck to all the clients out there!!!
Hollard Insurance's replyOfficial
27 Apr 2024, 11:22Hello Eugene
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply27 Apr 2024, 11:22
Official
Hello Eugene
Your message has been forwarded to the complaints handler.
Regards
Hollard Insure Customer & Broker Experience team.
evdm
eugene van der merwe's updateReviewer Update
30 Apr 2024, 10:15Day 12 and still no feedback from this wonderful insurance.
evdm
eugene van der merwe's update30 Apr 2024, 10:15
Reviewer Update
Day 12 and still no feedback from this wonderful insurance.
Hollard Insurance's replyOfficial
30 Apr 2024, 15:41Hello Eugene
We have requested Vuyani Tsimane from the complaints team to contact you urgently.
We have requested Vuyani Tsimane from the complaints team to contact you urgently.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply30 Apr 2024, 15:41
Official
Hello Eugene
We have requested Vuyani Tsimane from the complaints team to contact you urgently.
We have requested Vuyani Tsimane from the complaints team to contact you urgently.
Regards
Hollard Insure Customer & Broker Experience team.
evdm
eugene van der merwe's updateReviewer Update
30 Apr 2024, 15:51I've sent him and my broker an email, only received feedback from my broker.
evdm
eugene van der merwe's update30 Apr 2024, 15:51
Reviewer Update
I've sent him and my broker an email, only received feedback from my broker.