Hollard Insurance Rejects Claim Unfairly

Naked Insurance (underwritten by Hollard) has just rejected my claim and the reasons for the rejection are not in line with what happened. My brother's car was broke into and my bag was in the boot of the car - the bag had my phone, bank cards and money. The car was locked and on our return, we noticed that some items were missing from the passenger seats and boot of the car. I did not notice any forced entry into the car and my brother had to report to work and dropped me off at the Police Station. I reported the items taken out of the car and the incident. I had to write an affidavit for my items that were missing as this was required by Naked. My brother went to the SAPS to also report this incident and the investigation has been ongoing with him and the police - they suspected a case of car jamming or they used a device to fiddle with the car lock door as they saw signs of scratches that were not there before. None of the reasons they stated for rejecting the claim are not in line

Naked Insurance has claimed that Hollard Insurance is the one that rejected the claim.