Hollard insurance refusing claim

Item: Hollard Insurance
Rating: 1
Author: Andre E

After contacting me and promises made to review rejected claim after I have given them all relevant information, they still rejected my claim without any explanation

Helpful (0)

Replies (3)

Hollard Insurance's replyOfficial

27 Sept 2022, 13:14

Hello Mr Erasmus

We are sorry that your claims experience has led you to contact us with a complaint.

Our Customer Resolution Department will look into this matter and get back to you as soon as possible.

Regards
Customer Resolution Team

Hollard Insurance's reply27 Sept 2022, 13:14

Official

Andre E's updateReviewer Update

27 Sept 2022, 19:40

They tried to phone once and left a message. I tried to return the call to Cathy six times but no answer. Same result as last time. I reported the matter to the Ombudsman.

Andre E's update27 Sept 2022, 19:40

Reviewer Update

They tried to phone once and left a message. I tried to return the call to Cathy six times but no answer. Same result as last time. I reported the matter to the Ombudsman.

Hollard Insurance's replyOfficial

28 Sept 2022, 10:11

Good day,

We will return your call today. Apologies for the inconvenience.

Kind regards

Hollard Insurance's reply28 Sept 2022, 10:11

Official

Good day,

We will return your call today. Apologies for the inconvenience.

Kind regards