Hollard insurance refuses to fix my car

If I could give a 0 I would. An accident happened over 2 months ago. I've been calling over 10 times. Everytime I was told incident has been diarised however no outcome. No feedback provided My car has been out of use for the past 2 months leaving an inconvenience to me for work and meetings. They are not in any urgency to help me or to even consult. Angelique is the lady from Hollard that is uncharged of my claim and every time I call or.my insurance broker calls she is either on lunch or she is not in the offense which shows that she is blatantly avoiding my calls. They have access to all documents as it has been forwarded to them. For such a largely recognized business I would expect great service. But literally nothing from them. There is no communication from them on any steps further.