1 reviews | Active since Apr 2021
Hollard Insurance Plays delaying tactics in fixing my car, after their client bumped my car.
Last year Dec the 22nd, I was involved in a accident with someone who was covered under Hollard Insurance and the person was at the wrong and he agreed to take full responsibility of the accident and we both decided that I will claim under his third-party liability cover.
Both our cars where towed together to the same location. Ever since the accident till to date, I have been calling Hollard and sending emails without any success. Week after week, I am sending follow up emails without any success. My car is accumulating storage cost and only if I had known, I would have not agreed my car to be towed together with their client's car because now it doesn't seem like these people will be fixing my car. I really what to do at this right moment.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
I am extremally dissetisfied with your customer service with regard to the claiming and escalation processes. I am now being informed that the claiming process will only start last week Thursday the 22nd of which the initial claim was submited on the 3rd of Jan 2024, how disapointing is that? No one from Hollard actually bothered to give me a call and properly investigate the matter and find out what really happened and expedite the claim process. It really cannot take two months to process a simple claim like mine, it cannot.
This is really terrible, I must say.
I am extremally dissetisfied with your customer service with regard to the claiming and escalation processes. I am now being informed that the claiming process will only start last week Thursday the 22nd of which the initial claim was submited on the 3rd of Jan 2024, how disapointing is that? No one from Hollard actually bothered to give me a call and properly investigate the matter and find out what really happened and expedite the claim process. It really cannot take two months to process a simple claim like mine, it cannot.
This is really terrible, I must say.