KS
Karabu S

1 reviews | Active since May 2020

24 Jul 2020, 16:05

Hollard Insurance not to be trusted!

On the 1st of July 2020, I submitted a claim to Hollard Insurance but still no luck with feedback. I was even **** to and told that they did receive feedback and my claim would be finalized on Friday the 24th of July, still nothing. Now I'm told I have to "wait and wait" in the consultants own words. I have been debited this month again for a phone I don't even own.

I'm honestly disappointed with the level of service delivery from this company. I've been paying the insurance for more than a year and this is the treatment I have received.

Mind you this is not the first issue, in December 2019 I was charged insurance for 5 Samsung A2 Core devices of which I didn't even know about I was surprised with a debit order of R967 for devices I didn't even own. If it's not the ***** its the dishonesty.

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply24 Jul 2020, 16:33
Official
 
Hello    Karabu Salvatore 

We are sorry that your claims experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints 

 


KS
Karabu S's update28 Jul 2020, 08:53
Reviewer Update
I have done another follow up since this response was sent, there is no feedback provided still. You are very quick to respond to Hellopeter but not our claims. Can you give all our premiums back since you are failing to live up to your promise?