1 reviews | Active since Mar 2009
Hollard Insurance not playing the game
If I had to review Hollard and their partnership with Durban South Panel Beaters and if the was a negative star rating, I would give them -10, They are not a very caring company at all, my car has been in the panelbeaters for over a month I keep getting told they have a requested a courteousy car from the panel beaters and the panel beaters say they don't have one, well they won't have one if the car are sitting in their workshop for months on end. I have sent upteen emails to Hollard in the past few days and not one response. I have asked how quotes can be done on "unavailable parts" and stlll no answer. Surley quotes are obtained on available parts that is common sense. My car hire only lasted a month and now I have to catch ubers to work at R160 per trip and Hollard still remains unsympathetic to my plight as does Durban South Panel Beaters. I have come here again in Utter desperation because clearly I am not winning with anybody, then I am still expected to find the excess money. 90% of the reviews of Durban South Panel Beaters are negative yet Hollard keeps using them.
This is just a copy and paste answer very unoriginal and very unnaceptable, I am angry and upset and I need some kind of resolution, I cannot keep being told the repairer is waiting for parts, when a quote is done surely the first thing the repairer does is check the availability if parts, if one supplier doesn't have then you go to the next and so on and so on, plenty of parts available in Durban, one doesn't just simply through their hands in the air and say repairer can't get the parts, as a service provider you should be going the extra mile to make sure that I am not inconvenienced, but it always the same copy and paste answers from you lot. If this is not resolved today, I will be asking Wendy Knowler and others to get involved.
Also judging by the negative reviews of Durban South on Hello Peter, one would wonder why you even use them, there more to this than meets the eye.
Keith
This is just a copy and paste answer very unoriginal and very unnaceptable, I am angry and upset and I need some kind of resolution, I cannot keep being told the repairer is waiting for parts, when a quote is done surely the first thing the repairer does is check the availability if parts, if one supplier doesn't have then you go to the next and so on and so on, plenty of parts available in Durban, one doesn't just simply through their hands in the air and say repairer can't get the parts, as a service provider you should be going the extra mile to make sure that I am not inconvenienced, but it always the same copy and paste answers from you lot. If this is not resolved today, I will be asking Wendy Knowler and others to get involved.
Also judging by the negative reviews of Durban South on Hello Peter, one would wonder why you even use them, there more to this than meets the eye.
Keith