Hollard Insurance, No Recordings.

<p>I have a debit order of R109.00 on my bank account with a Hollard Insurance reference number. This started in Dec 2015 when I took a loan with Direct Axis. I settled the Direct Axis loan in July 2016 but this Hollard Insurance continued to debit. I started to enquire with Direct Axis in October 2016 as I thought that this is one of those loan protection loans and they told me that it is not. I was reffered to Hollard and I have been calling Hollard Life and Collective Dynamix ever since. On the 30 November 2016 I received a call from someone who said she was from Hollard Legal, she told me that I took a Hollard Legal Insurance in Dec 2015 that is debiting the R109.00 monthly. I told her I do not recall taking any such policy and I requested her to send me the policy documents and the recordings where I actually agreed to this policy. I received the emailed documents on the 21 Dec 2016 after many phone calls to Clective Dynamix. The information on the documents is so outdated, I would have never given such information if I was taking an isurance policy with any company. I am still waiting for the recordings of the agreement or consent to the policy until today. I have called Collective Dynamix about 5 times already in 2017, still no recordings. The debit order still continues every month while nobody at Hollard Insurance or Collective Dynamix is assisting me. I am very unhappy and disappointed that a company as big as Hollard Insurance will take more than 5 months to resolve the query. I am demanding that Hollard Insurance resolve the query today and refund the money that they took from me today still.</p>