Hollard Insurance No Assistance

Today is Easter weekend. Got ready to go out with family and my car battery died. I called Hollard Insurance on ********** . They verified my details and past me to another department Iwyze. Iwyze then told me they can't verify my details. Back to Hollard call center. Hollard call center puts me on hold for 20 minutes. Eventually they say they will call back. They trying to find the correct department. Hollard call center asks for my details 10 times, even though they have confirmed I'm their customer? Still waiting on the side of the road for assistance 2 hours later.