Hollard Insurance mistreating Customers

I Feel like Hollard insurance is a **** company , they will preach about excellent service yet they know nothing about that. i wouldn't advise anyone to use the car insurance, my car was written of last year 11th of October 2019 i made a claim, was made to collect accident reports, pay discs and other fees after that my car was taken by them, wasn't given any options, i was instructed by them till today no money or compensation was paid to me i only received an email from their recovery department letting me know they will get back to me its been 7 months now nothing has happened. i feel i was ****** here.