Hollard - insurance made difficult

On Monday the 2nd of March 2015 at 09h20 I called Hollard call centre to start a windscreen claim. I was redirected to a company called Grandmark Autoboys to open my claim, this was a pleasant process! I was advised by Damean that Hollard has partnered with Autoboys & that there will be no excess payable & they can fit the next day.<br> <br> On Tuesday the 3rd of March 2015 at 09h20 I call Autoboys to find out when they will be coming to change my windscreen. The gentlemen at Autoboys advises me he is still waiting for the go-ahead from Hollard - a whole 24 hours later. I then call Hollard claims department, only to be told that my cover still needs to be confirmed by Clement before anything can be done. I then speak to a Manager (Neo) who gets this approved whilst I am on the phone. Now my question is - why did I have to wait 24 hours & make a noise before anything got done.<br> <br> I then get a call from Autoboys stating that they have received approval & they will dispatch this afternoon but i need to pay an excess of R500. I don't mind paying the excess but when I found out that a none-original windscreen will be fitted to my car I felt ********** & felt as if my safety is taken for granted!<br>