Hollard Insurance legal

<p>Hollard legal plan has been giving me the worse service.</p> <p>I have been with Hollard legal plan and they diligently debited my account every month, however the first time I had a legal claim all sorts of clause and exclusions came out. The consultant was so good at being dishonest to me at point of sale, once done speak to the consultant i request for the sales call to be send to me and nothing was send up till today I made about 3-4 calls to the legal line to get the recording sent to me ,Now Hollard legal can’t give me a answer regarding my legal matter and hollard legal never response to my email but I can see it was read have a look at the email below .</p> <p>Your message<br /> <br /> To: Bianca Van der Merwe<br /> Subject: ********** 4- terms and conditions<br /> Sent: Tuesday, February 28, 2017 1:27:25 PM (UTC+02:00) Harare, Pretoria<br /> <br /> was read on Tuesday, February 28, 2017 1:30:34 PM (UTC+02:00) Harare, Pretoria.<br /> <br /> This email has been scanned for viruses and malware, and automatically archived by Mimecast SA (Pty) Ltd, <br /> an innovator in Software as a Service (SaaS) for business. Mimecast Unified Email Management ™ (UEM) offers email continuity, <br /> security, archiving and compliance with all current legislation. To find out more, contact Mimecast.</p> <p> </p> <p>Please noted you playing with my life and its costing me more money every second i prolong the settlement, am waiting for this sales call from date of point of sale, the fais legislation state that the recoding must be available within 7 days of the request.</p> <p>Section 16 (1) of the FAIS Act • Clients must be able to make informed <br /> decisions • I believe the consultant didn't prove me with the appropriate advice or information to make a informed decision. Please noted i will take this up with the Ombudsman</p> <p>4. The terms, conditions and exclusions of the product, for example what <br /> will happen if you do not pay the premium or monthly instalment, increases <br /> (including the amount of the increased premium for the first five years), <br /> the waiting period, excesses, restrictions or circumstances in which <br /> benefits will not be provided? 5. Breakdown of the costs. The FSPand/or <br /> representative must make sure that you understand the terms and conditions <br /> of the product. This includes your obligations <br /> These terms and conditions change from product to product and also from <br /> product supplier to product supplier. You must ask questions, to ensure that <br /> you understand it.</p> <p> </p> <p>belivie me i did all that ......but the consultant didnt stop from being dishonest .</p> <p> </p> <p>Please you guys stop just taking peoples money and start helping you clients as we help you to pay salary of you staff every mth</p>