Hollard insurance, lack of service

Hollards' vehicle insurance has frustrated me more than i can say in words. I submitted a third party claim in September 2024 and am still waiting on it to be resolved on 15/01/2025. This is not how you run a bussiness @Hollard Insurance. This clearly shows that you do not care for your clients or any third party memebers, I have made multiple phone calls in attempt to resolve the matter,yet nothing seems to be done.I have lodged an official complaint to your ombudsman this evening regarding this unacceptable level of service, or as I would put it, lack thereof. This is absolutely ridiculous.