nn
nicci.doula nicci.doula

1 reviews | Active since Aug 2016

20 Nov 2019, 12:26

HOLLARD INSURANCE IS A JOKE

Hollard Insurance / Digical / ABD Solutions / Ad Hoc Plumbers and whoever else I have had the misfortune to deal with these past 7 weeks. I have read NUMEROUS reports on Hellopeter. I have seen numerous complaints on Facebook. Today I am EXASPERATED. You guys are shunting me around between service providers - who blame each other when work does not get done - and NO ONE takes responsibility for the utter MESS that this ****** claim is!! THOUSANDS of people pay you RELIGIOUSLY every single month, not all of them claim, yet, when it's your turn to come to the party you glare in your absence. My first contact with you was in early October - it is now 7 weeks later, I have a gaping whole in my wall, my toilet was ripped out, my stove was ripped out, my cupboard was ripped out and my shower is in pieces. This was supposed to be an in and and scenario, but YOUR service providers *****ed up from DAY ONE. And now, after waiting all these weeks, your service provider nonchalantly informs me that they will come to tile my shower NEXT WEDNESDAY OR THURSDAY!!!!!!!!!!!!! What the actual f****???? How in the world is this incompetency even allowed in a corporate environment? You are not state funded you are funded by private citizens like myself WHO IS NOT RECEIVING THE SERVICE THEY PAY FOR!!!!!!!!!!!!!!!!!! If you want the whole sad story, go read the thirty plus emails that was sent back and fro on the matter! PATHETIC!!!

0
Replies (4)
nn
nicci.doula nicci.doula's update20 Nov 2019, 14:37
Reviewer Update
Ms. Renee Bradnick is currently doing her utmost to assist me. Hopefully this 1 star can turn into 5 soon.
Hollard Insurance
Hollard Insurance's reply20 Nov 2019, 15:13
Official
Hello  Nicci Kruger 

Thank you for contacting us. 

I ma sorry your claims experience prompted you to contact us with a complaint. 

Our team will be in contact with you regarding your claim and the service you have received. 

Kind Regards

Lynne Lawrence
***
nn
nicci.doula nicci.doula's update20 Nov 2019, 15:52
Reviewer Update
I have been contacted by various parties, and assured that ALL work will be FINISHED by latest next week Friday. I sincerely hope that this time it will be true! Thank you for your kind assistance Renee Bradnick and Mandy Ferreira. Much appreciated.
nn
nicci.doula nicci.doula's update22 Nov 2019, 11:34
Reviewer Update
POSITIVE FEEDBACK:

I am most impressed with how Hollard Insurance (Ooba) has handled this complaint! They IMMEDIATELY took action to assist me - even going so far as to send their service provider to my house the same day, who also started fixing my bathroom on the same day! They were friendly, courteous, apologetic and highly professional. They are coming back on Monday to fix the rest of the problems.

I admit, I was very, very angry when I wrote my review, and the way my complaint was handled astounded me. This is a huge shout out to Reneé and Mandy for their excellent service, professionalism and truly going above and beyond of what can be expected from an insurance company and its affiliates. Reneé is STILL keeping in touch with me, literally assisting me step by step to get everything back into order. Thank you Hollard, for fixing this situation (and my house!) it is MUCH appreciated!!

PS: Hold on to those 2 ladies, they saved face on your company's behalf!!