Hollard Insurance Horrible Service

<p>In June 2016 i bought a Samsung J5 and took out insurance same day with Game - Hollard insurance, On the 14th of December 2016 my phone fell obviosly by mistake and the screen broke i called the insurance company same day to lodge a claim and spoke to Kate who gave me a referrence number and said to me i will recieve a message with my referrence of which i never did, she also said i must send my ID copy with my details in it of which i did, she assured me that once i send my ID they will start the process of collection and the couriers will come fetch my phone within 3-5 days, 5 days passed i called them they said they will collect tommorrow, i waited 3 full weeks for them to come collect my phone. Ok my phone was collected the second week of January 2017 and i was told it was gonna take 48 hours for them to assess my phone and see if they can fix it or replace it, 48 hours passed no feed back i then called they said i must pay a certain fee of R150 of which i did the following day, and i was told after payment they will start fixing my phone. I called to check if they recieved proof of payment they said YES now i must start counting, its gonna take 3-5 days for my phone to be fixed and couried back to me, ok 3days passed i called 4th day they said the phone has been fixed it will be delivered tommorrow, following day 5th day no delivery, i called next day 6th day they said the phone is still with the technicians i then told them i am gonna write to hello peter, then a guy called me after 5 minutes and told me my phone was gonna be dispatched tommorrow (yesterday) (26/1/17) and delivered to me today (28/1/17), i recieved no feedback from them and i called them today (28/1/17) then they told me the phone hasnt been dispatched. Im so dissappointed in Hollard Insurance each day i call they come up with a story, Its been 1 and half months now m still waiting for my phone. Thier service is very Horrible.</p>