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Celeste A

1 reviews | Active since Oct 2014

19 Nov 2023, 19:55

Hollard Insurance

I sold my flat a year ago and placed my belongings in a storage with a reputable storage company. Digistics, delivery truck was delivering products into this facility and damaged an overhead water pipe (I have this action on video)This occurrence resulted in water damage to my stored goods as well as to those of several other clients using this storage facility. Digistics has cover with Hollard Insurance but HOLLARD are refusing to pay out, claiming it was an accident I thought that the whole purpose of insurance was to cover “ACCIDENTS” Hollard apparently doesn’t seem to think so. Am I missing something here?

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Replies (3)
Hollard Insurance
Hollard Insurance's reply19 Nov 2023, 22:20
Official
 
Hello Celeste
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number, claim number, or ID number of the policyholder. 


 Regards
 Hollard Insure Customer & Broker Experience team 
CA
Celeste A's update20 Nov 2023, 06:32
Reviewer Update
Claim no TKJCLTK***
Hollard Insurance
Hollard Insurance's reply20 Nov 2023, 10:21
Official
 
Hello Celeste
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.