RN
Ross N
1 reviews | Active since Nov 2023
15 Nov 2023, 13:16
Hollard Insurance don't care about Small Businesses
I had 2 vehicles ****** 8 months ago in March 2023, and they took nearly 2 months to assess, a further 4 months to do nothing substantive. I always had to follow up and chase them up in the process. I have eventually filed a claim with the Insurance Ombudsman, but the OSTI told me that it will take 6 months to a year to give me a finding. Their delays have cost me nearly R400K to date, and I honestly think their tactic is to wait for me to run out of money and be forced to close my business.
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Replies (2)
Hollard Insurance's replyOfficial
15 Nov 2023, 13:50Hello Ross
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in order to resolve it as speedily as possible.
Any communication between Hollard and yourself must be sent through the ombudsman's office.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply15 Nov 2023, 13:50
Official
Hello Ross
The ombudsman complaint management process prohibits us from engaging directly with you without the involvement of the ombudsman's office (unless we are instructed otherwise by the regulator).
We can assure you that we are engaging with the ombudsman regarding this matter in order to resolve it as speedily as possible.
Any communication between Hollard and yourself must be sent through the ombudsman's office.
Regards
Hollard Insure Customer & Broker Experience team
RN
Ross N's updateReviewer Update
15 Nov 2023, 14:19I understand the OSTI framework (subsequent to filing the claim), but the terrible service still stands. Just a warning to anyone contemplating using Hollard.
RN
Ross N's update15 Nov 2023, 14:19
Reviewer Update
I understand the OSTI framework (subsequent to filing the claim), but the terrible service still stands. Just a warning to anyone contemplating using Hollard.