Hollard insurance disaster

<p>I must say I am absolutely disappointed with the service I've received from Hollard insurance together with game. So much for the dreams you are sold when you prompted to take insurance. As a good paying Customer little did I know I would be given the run around. </p> <p> </p> <p>When my phone got damaged only then did I find out it was not insured for water damage, and the fault **** with them as I was not advised about terms and not given the booklet with information and I was not given my insurance claim number. So they said they will make an exception as it was not my fault. So they took my phone and I waited for 3weeks for my phone to get fixed, I contacted them to find out the progress of the repair only to be told I need to pay an access fee, which didnt make sense to me because firstly my contract did not state this and secondly they took my phone for 3weeks and said nothing. Fine, I paid the access fee and i gave them 2 contact numbers for them to get a hold of me. When I called after a week of paying the access fee I was told that they only received the payment that day when I called and they sending the phone in for repairs, they will contact me after 3days. Every week when I call they tell me its been sent in for repairs. I haven't gotten my phone till now. </p> <p> </p> <p>Its very disappointing and frustrating that it has been 2 and a half months that I have been waiting for my phone, and every time I call I'm being given the same story . I've asked to be given the managers number but I am being given the run around. </p> <p> </p> <p>I've went back to game and they have not been any help either. </p> <p> </p> <p>I have exhausted all options. </p>