DG
Dean G

1 reviews | Active since Jul 2024

22 Jul 2024, 19:39

Hollard Insurance definately not for premium cars.

Hollard insured my car for a premium after we told them the car was not worth that(1.9 million). None the less they would not budge to pay that premium. Come time to claim, after months of investigation, they came back now only eating to pay out 1/3 of the insured value and proceeded without request to refund the overcharged premiums. After months at the ombudsman we notified them at the beginning of the process to remove the car from storage which they did not now saying the claim is the claim. And not paying out more. Do from 1.9 million insured value to my loss on all repairs done to the vehicle.we managed to obtain a quote to fix the car within the claim payout amount but they obviously want the salvage of the car which will make them a profit based on only 20% not engine of the car being damaged. I have had many insurers in the past but I would never ever use hollard to insure a premium vehicle. In a nutshell they really really don't want to pay.

0
Replies (4)
Hollard Insurance
Hollard Insurance's reply23 Jul 2024, 08:09
Official
 
Hello Dean
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

Case number:  'Hol-256825-07 24

 Regards
 

Hollard Insure Customer & Broker Experience team. 
DG
Dean G's update02 Aug 2024, 11:18
Reviewer Update
i have sent 3 emails and tried calling for over a week now, to getting put on permanent hold and no response to my emails. this is terrible service.
DG
Dean G's update02 Aug 2024, 11:19
Reviewer Update
and each day the storage costs are increasing.
DG
Dean G's update06 Aug 2024, 10:56
Reviewer Update
OMG this is becoming beyond unrealistic. i have sent a further 3 emails. and called the head office to be told the persons number is unavailable, been trying to call this person for two days. still no response. this is crazy crazy crazy.