Hollard Insurance Car hire issues

I'm not really happy with the service I've been getting from Hollard and Standard Bank with regards to my motor vehicle claim. I was involved in horrible accident and i got so traumatized. A cash in transit van bumped on my car on the 7th of September. My insurance is Holland Insurance, Hollard is refusing to extend my courtesy car when it expires before my car is due to come back from repairs. They say it is not their fault that there were delays. I took my car to the panel beater on the 8th August 2018. The repairer says the car was only authorized to be repaired on 15 August 2018. So the repairer also says it is not their fault. I phoned Hollard several times after numerous calls taking to EDITH with no answers and asked if i can speak to someone on management, a Guy called Hussain Naby phoned me but unfortunately this has still not been resolved.

On the other hand Gage Car Hire requesting the car to be returned, I called Hollard again and was told that there's nothing that could be done, I had to return the car or else I will be liable to pay for cost of the car hire.

I cannot be expected to now organize my own means of transport when:- 1. I don't know how long these repairs will take since they are still waiting for the parts 2. The delay in the car being repaired, I don't think it's fair that I must be penalized for it.

The service that I have received from Hollard is appalling and infuriating. I pay my premiums every month and have never missed even one month. I will not recommend Hollard Insurance to anyone I know. Useless bunch of ********* who are *****ing people hard earned cash.