Hollard Insurance call centres don't know how to assist!

Item: Hollard Insurance
Rating: 1
Author: Drikus C

I've been trying to organise a take-me-home service for tonight for over an hour now. Call centre staff just keeps on putting me through to different departments, and no-one seems to know how to assist. My call gets dropped every time after waiting for almost 10 minutes. I've phoned more than 8 times now. This is unacceptable, considering what I pay for my car insurance per month.

Helpful (0)

Replies (2)

Drikus C's updateReviewer Update

13 Oct 2019, 19:22

Just an update. I did eventually manage to book a take-me-home service and was very pleased as they arrived on time and got me home safe. There are definitely room for improvement on the operations side. Thanks.

Drikus C's update13 Oct 2019, 19:22

Reviewer Update

Hollard Insurance's replyOfficial

14 Oct 2019, 12:08

Hello Drikus Conradie

Thank you for bringing this to our attention.

I am sorry your experience on Saturday prompted you to contact us with a complaint.

Even though you eventually managed to book your take me home, we will still investigate.

Kind Regards

Lynne Lawrence
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Hollard Insurance's reply14 Oct 2019, 12:08

Official