CP
Chriseldah P

1 reviews | Active since May 2016

19 May 2016, 12:24

Hollard Insurance assessors attitude sucks

<p>8th of May 2016 my home got flooded by heavy rains. I called hollard Insurance to inform them of the disaster on the 10th of May 2016. They informed me an assessor will come to view my place . My walls broke and my entire house downstairs was flooded. I lost everything . Somethings even got washed away. Sewer water and chemicals entered the house with the water that flowed in . All the funiture is damaged . On Friday the 13th of May 2016 an assessor by the name of Kaylen Naidoo came in to check the damages . He came in with such a rude attitude and laughing at the damages of wet items we had. As the policy holder he even told me off in my own home . He's so disrepectful as he comes into a clients home and disrespect me. It's almost a week and he still has not done as his report and every thing is on hold . I would never recommend anyone to ever deal with Hollard Insurance because of bad service of Kaylen Naidoo and his stinking attitude. This incident was published in the POST newspaper and for a kid like Kaylen it's a joke .I do not pay insurance for an assessor like Kaylen to come and can't help me and with is disrepectful attitude . Hollard Insurance is terrible in service. The way the inventory was being scrutinized by Kaylen as if he was undermining my honesty . </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Hollard Insurance
Hollard Insurance's reply19 May 2016, 13:01
Official

We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims manager for investigation and for the necessary action.

Kind Regards

Lynne Lawrence

***

CP
Chriseldah P's update03 Sept 2016, 14:26
Reviewer Update

Still no joy with hollard . Nothing has been about this claim and it's over 3 months . It's so hard for anybody at hollard to assist .