LS
Lazelle S
1 reviews | Active since May 2015
15 Apr 2025, 09:10
Hollard Insurance - Appalling service with regards to a claim for water leakage
Good day.
We have logged a claim with Hollard Insurance regarding a water leak that has now become so severe, as it is an underground leak. I am writing this on behalf of my mother Judy Blom who is a pensioner, to date we have not been assisted. Case No is: ***. Their helpline does not even pick up nor do they even call back. Your level of service is appalling as my mom is a pensioner and the fact that she has to continuously contact you and no one gets back to her. How do you treat a client this way? We are still awaiting the approval for repairs and no update as to what is happening. Please can i receive urgent assistance as i will escalate this matter further if no assistance is given.
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Replies (3)
Hollard Insurance's replyOfficial
15 Apr 2025, 11:08Hello Lazelle
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply15 Apr 2025, 11:08
Official
Hello Lazelle
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
LS
Lazelle S's updateReviewer Update
15 Apr 2025, 15:13Thank you. It is now already close of business, and I have not heard back from Hollard as yet. The sense of urgency is appalling; my mother has not received any call back into investigating this matter.
Please let me know what the way forward is, as the leak needs to be replaced urgently.
Please let me know what the way forward is, as the leak needs to be replaced urgently.
LS
Lazelle S's update15 Apr 2025, 15:13
Reviewer Update
Thank you. It is now already close of business, and I have not heard back from Hollard as yet. The sense of urgency is appalling; my mother has not received any call back into investigating this matter.
Please let me know what the way forward is, as the leak needs to be replaced urgently.
Please let me know what the way forward is, as the leak needs to be replaced urgently.
LS
Lazelle S's updateReviewer Update
16 Apr 2025, 13:15We received a call yesterday from a lady that is now dealing with our matter, your response time in order to investigate is 5 days, your calls are still not going through, it is now another day and yet we have received no feedback. This is a money situation the longer the leak takes place the bigger our bill with coj. Please can someone in Hollard assist us, because I am in disbelief how you treat your clients this way. No feedback no updates absolutely nothing.
LS
Lazelle S's update16 Apr 2025, 13:15
Reviewer Update
We received a call yesterday from a lady that is now dealing with our matter, your response time in order to investigate is 5 days, your calls are still not going through, it is now another day and yet we have received no feedback. This is a money situation the longer the leak takes place the bigger our bill with coj. Please can someone in Hollard assist us, because I am in disbelief how you treat your clients this way. No feedback no updates absolutely nothing.