hollard insurance and cell c insurance and Cell c worst providers ever

i paid you last week friday the 4th of December my excesses amount. sent the proof of payment the same day. I had to phone you today to find out that you are still waiting for me to pay!! are you serious. you get money and you do not allocate it to the correct account??? and Cell C is lying to me and say they did escalate this and just to find out this. Cell C insurance done through Hollard still no feedback !!it almost 2 weeks now!!! No phone call nothing!!! what is going on with my phone!???? when will you inform me what is wrong with my phone????Once again Cell C insurance is giving me the run around. about 6 months ago I had an insurance claim with cell c insurance and they refuse to assist because according to them I cancelled my insurance the same day I activated my insurance? I was paying my insurance every month. Then I had to sort this out phoning cell c and cell c insurance. Me the customer had to sort this out, it to me more than a month to get this sorted out. So the phone they replaced is not working correctly, the screen is faulty. I booked the phone in on SATURDAY the 28th of November and now they are unable to get the Imei number on their system of the phone THEY REPLACED. So now, I need to pay the excess amount before they will even look my phone, once I have paid them they will look at my phone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! how about that- Cell c insurance the worst of the worst. If I knew this was going to happen every time - I should've cancelled my insurance with Cell C. This pathetic!!!! Never in my life have I receive this type of customer service. Not really service it's as if Cell c insurance thinks they are paying me and I need to bend over for them! I will repost this complaint everyday until Cell C can get this sorted out - on all social pages.