AL
Alan L

1 reviews | Active since May 2017

23 Apr 2021, 10:55

Hollard Insurance abuse cutomer loyalty

My wifes car has been insured with Hollards since 2007, but yesterday, they informed her by SMS, that her policy had been transfered to Dotsure, despite them posting an annual premium update in January. They say they've emailed her when they don't have her email address! Have Hollard gone rogue?

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Replies (1)
Hollard Insurance
Hollard Insurance's reply23 Apr 2021, 16:24
Official
Hello Alan 
 
 We are sorry that your experience has led you to contact us with a complaint.
 
 Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
 
 Regards
 Hollard Insure Complaints