AH
Andries H

1 reviews | Active since Apr 2014

12 Oct 2023, 06:44

Hollard insurance

Just to share with the public the following clause on Hollard vehicle insurance "If your vehicle is still covered by the standard manufacturing warranty will always use new original Equipment Manufacturer (OEM) parts only. After that we may use secondhand or alternative parts of similar age and condition as your vehicle. We may also use new OEM parts or certified parts from other manufacturers."

With the above it is highly possible that the integrity of your vehicle may be compromised and not have the NACAP safety rating anymore.

This is a very dangerous practice and the public should take note of this. I don't say that all insurers are the same but read you're clauses with an open eye.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply12 Oct 2023, 08:53
Official
Hello Andries

 
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience. 

Regards 

Hollard Customer & Broker Experience Team