HOLLARD INSURANCE A ***** AND TAKING MONEY BUT REFUSE TO PAY AFTER THEIR VENDOR MESS UP YOUR CAR. DONT INSURE WITH THEM.

I moved my insurance to Hollard from Santam, as the quote was very good. Someone drove into my car in a parkinglot. They sent me to a non BMW authorised vendor, and as my card are only 5 months old and under buy back, only BMW approved vendors are allowed to work on my car or I lose my warrenty. They couldnt care less. For a dent the size of my pinky nail, it ended up with my bonnet being resprayed 3 times!!! A brand new car. After they messed it up at their 1st vendor, I insisted on a new bonnet, they refused, the sent me back to dent dr a second time!! Then after a huge fight they sent me to ARC BMW approved, on the 3rd go. I again had to take it back a forth time!! Then they double debited me, and I reversed it, paying manually paying my normal premium. They phoned and advised my policy is lapping as I revered a double premium. There is now damage that was not there before they worked on my car, and the paint ran. I phoned and said this time they WILL replace the bonnet, as it wont be sprayed a 4th time. ITS A BRAND NEW CAR!!! They responded " We will not be replacing anything or repairing it. Phone the panelbeater and if they feel it was a bad job, they sure they will fix it free of charge!!!! For heavens sake. I pay over R3000pm, and this is what they do when you claim. They mess up your new car and dont care. DONT EVER INSURE WITHE THEM EVER!!!!! WHEN IT COMES TO PAYING OUT THEY LOOK FOR EVERY REASON NOT TO, AND SEND YOUR CAR TO UNAUTHORISED VENDORS!! THEY SHOULD NOT BE IN BUSINESS AT ALL!!!! GO TO SANTAM OR A REPUTABLE COMPANY WHERE YOU MIGHT PAY MORE, BUT IT SURE AS HELL IS WORTH IT!! I ALSO LODGED A COMPLAINT WITH THE OMBUDSMAN. I AM ALSO GOING TO POST IT ON EVERY SOCIAL MEDIA PLATFORM. PEOPLE SHOULD NOW WHAT WAITS FOR THEM WHEN THEY INSURE WITH HOLLARD. I HAVE A NEW CAR, LOOKING LIKE A SECOND HAND ONE. OVER R500000.00 CAR IS STUFFED UP. I WILL ENSURE THEY LOSE AS MUCH CLIENTS AS POSSIBLE. THEY ARE THE WORST INSURANCE ANYONE CAN HAVE. THEY DOUBLE DEBIT CLIENTS, AND THEN WANT TO LAPSE YOUR POLICY DUE TO THEIR INCOMPETENCE AND IF YOU REFUSE TO WAIT 2 WEEKS TO GET YOUR MONEY BACK THEY JUST SAY THAT HOW IT WORKS. I WILL ENSURE HOLLARD IS KNOWN FOR HOW THEY TREAT CLIENTS AND THE ASSESSORS ARE IN THEIR POCKETS. I AM SURE THEY GET FUNDS IN THEIR HAND FOR DECLINING CLAIMS. TO ALL THE DIFFERENT PLACES THEY SENT MY CAR AND *****ED IT UP, THEY COULD HAVE PAID FOR A NEW BONNET, BUT THEY WANTED TO PROOF THEY WILL RATHER ***** UP AND THEN TELL YOU THEY REFUSE TO DO ANYTHING FURTHER.