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Greg O

1 reviews | Active since Mar 2021

13 Nov 2024, 10:05

Hollard Insurance *******

On the 13 November 2023 we had a major hail storm in Paulshof Sandton. I was insured with Hollard Insurance. They tried everything in their power to not settle the claim. The initial quotation from their own contractor was+/-R200 000.00. They wanted to walk away from the claim and only pay me R56000.00 and they then wanted me to repair these damages with that. We immediately started to fight—back and forth for 6 months. Eventually, I took them to the Ombudsman, and through months of back and forth, they reluctantly paid R188500.00 which I was supposed to fix my property. The problem is that we had numerous storms since and every time my house flooded out causing aggravated damages. I'm still battling back and forth to get the house repaired with the most underhanded insurance company I have ever seen. In their 3rd settlement offer, they wanted to settle R15500.00 for a built-in cupboard that was destroyed by water damage. This I proved to them. Their excuse was I didn't file a new claim in Jan. Their offer was in March to settle it. Now they saying that because of the Ombudsman they not settling it. The list is endless and the evasive moves that Hollard has tried are absolutely scary they can have blind idiots working for them who only want to find ways not to settle but to swindle people out. I even tried contacting Willie Lategan their CEO to bring it to his attention. He was too much of a ***ard to even call me back once but rather left it to his PA to dodge the bullet. People take my advise and never trust Hollard with your insurance of your pride possessions. Hollard is the biggest bunch of con men and ******* around. Stay away from Hollard Insurance

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Replies (3)
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Greg O's update13 Nov 2024, 14:14
Reviewer Update
This matter has been finalized with the Ombudsman. I signed the settlement form. I was then instructed to open a new claim. Which I did. The new Claim was rejected by Hollard as they tried to ignore it in the first Claim. It's a simple matter. Hollard wanted to pay for a cupboard that was damaged in the hailstorm of 13/11/23. But then the settlement overall was too low, so I went to the Ombudsman. Then Hollard claimed they knew nothing about it, and I should have put in a new claim After I proved to Hollard that they responded to the claim they come up with other excuses not to pay.
This seems like a definite trend in Hollard's Business practice. No matter what is said or done Hollard has a bunch of idiots repudiating claims. Their left hand doesn't know what the right hand is doing.
I now have the take the new rejected claim back to the Ombudsman. Just another feather in Hollard's cap. I'm convinced that Hollard doesn't have anyone with brains working in their departments. They have no form of business acumen. If you are insured with Hollard, how can you sleep at night. The CEO is spineless and refuses any calls. This is by far the worst insurance company around.
Hollard Insurance
Hollard Insurance's reply13 Nov 2024, 14:33
Official
 
Hello Greg
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team. 
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Greg O's update13 Nov 2024, 14:57
Reviewer Update
Hi
I have made contact with Ilse Green. Willie Lategan PA to express my dissatisfaction with Himself and Hollard. I feel that after a year of trying to contact him with no reply placed him in a precarious position. I received absolutely no assistance from him. If I was the CEO of a large corporation as Hollard and I had idiots working for me then they would be dismissed immediately. The amount of money that Hollard spends to bull**** the public that they could sleep peacefully at night if they we insured with Hollard is all waisted thanks to your *********** underwriting department.