HOLLARD INSURANCE

I am insured with Hollard Insurance. I had an incident of theft at my house. A family member had ****** keys from us and was *****ing from us over a period of time. He would come to our house when we were not home and ***** from us. When we discovered this, I reported the incident to the SA Police. They classified this as housebreaking and theft. The person was charged and received a guilty verdict from the Courts. This however was not classified as THEFT by Hollard Insurance. The reason was that "the person who stole from me had a key and therefore it was not housebreaking". "No Forced Entry". It seems as if Hollard have their own laws or laws from another country as our Courts and Police classified my incident as theft. Hollard therefore did not pay me fully for my loss. One of the items ****** was my diamond ring. I was not paid out for the theft of this valuable ring. The theft of my goods amounted to approximately R60 000. Hollard saw fit to pay me less then R5000! How does this justify the amount received from the amount ******? I was completely shocked and despite me stressing my unhappiness, I was repeatedly told that this was not theft!

The Second incident was damage to my microwave, chest freezer and playstation 4 due to a power surge as a result of load-shedding. I reported this to Hollard. I did repair the chest freezer as it was December and my freezer was full.

The playstation 4 stopped working, I took it back to Makro who sent me to their repair centre. They checked it and said that they could not repair it. I took it back to Makro, who said that I should lodge a claim with the insurance, which I did.

Again, Hollard did not follow up with me not keep me updated. I did all the follow-ups regarding my claim. Black Legend, Hollard's service provider sent a report to Hollard on 24 December 2018 stating "wear and tear" as the reason for my appliances not working. They did not take into account the load-shedding or power surge, which I did report to them. They said that I must tell my insurance company. Which I did.

Hollard did not revert to me. I called and I called. I left messages but in vain. Eventually after a month I finally got hold of them and was told that my claim was rejected!

I lodged a claimant and I am still waiting for them to revert!!!!!!