CM
Carol M

1 reviews | Active since May 2013

05 Nov 2018, 12:55

Hollard Hospital claim

Another month and we are back with same excuses from Hollard. We put in a claim again Tue, Oct 9, 2:26 PM and still no payment, We have escalated to complaints department but they have not bothered to respond or attend to this matter. A consultant called us and said payment has been made 2 weeks ago when I sent another email and today when we call ,another consultant tells us unfortunately out claim has not been processed yet after 1 whole month we have been calling them!

Very disappointing and disgusting service always!

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply05 Nov 2018, 15:32
Official
Hello  Carol 
Thank you for contacting us. 

I am sorry your experience prompted you to contact us with a complaint. 

Our team will be in contact with you regrading your claim.

Kind Regards
Lynne Lawrence
***