SM
Sihle M

1 reviews | Active since Sept 2012

18 May 2023, 16:39

Hollard- Horrible service and undermining their clients.

My claim was not attended more than a month, which is beyond their turn around time. Eventually my claim was rejected unfairly after not responding for a month and the review process was depended on those old bases. The review process did not to seek additional new information. They **** saying the item claimed for was not insurable, however the item is insurable as per the policy.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply19 May 2023, 08:13
Official
 Hello Sihle

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

To further assist you please can you provide us with your policy number, reference and/or claim number. 

Regards 

Hollard Customer & Broker Experience Team