KJ
Keith J

1 reviews | Active since Mar 2009

10 Jul 2023, 09:46

Hollard hasn't failed to disappoint

Hollard still hasn't failed to disappoint Again Hollard has not failed to disappoint, it is going on 3 months now and I still do not have a car, the new excuse from the panel beater is they are waiting feedback still from the assessor and them on a way forward. I would like to know my way forward now, no courtesy car is available or that is just the same old excuse week in and week out. This has now gone beyond a joke, I have given Hollard many opportunities to respond but the emails go ignored. It is just not fair that Hollard has let this carry on for so long, Hollard promised to investigate and to date I have not had any feedback. This level of service is just disgusting and the non care nonchalant attitude says it all. "We will take your money gladly but don't expect us to sort you out in a hurry" - That should be the Hollard slogan

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply10 Jul 2023, 12:01
Official
 Hello Keith

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience. 

Regards 

Hollard Customer & Broker Experience Team