Hollard has to work on an indexing feature where all emails that are sent to them should have an automated reference response so that they may refer back to those emails sent to them.

Being a financial advisor you are required to assist a client in cancelling their policies. Cancellation letters have been sent numerous times to Hollard with all the correct documentation for a month and a half, but they still persist to debit the client and leave the policies active.

Client is also unaware what is taking place as they have requested the cancellations.

Hollard has to work on an indexing feature where all emails that are sent to them should have an automated reference response so that they may refer back to those emails sent to them.

It is utterly unprofessional that you notify clients that their policies are still active even though cancellation has been submitted numerous times.