Hollard Group Risk - No IRP5's available

Trying to get my IRP5 from Hollard Group Risk has been a daunting and frustrating process. To date the IRP5's for clients are not ready as Head office keeps advising there is an issue. I as client firstly needs to ask for my yearly IRP5 then keep following up as to when the IRP5 will be available in order to finalise my tax submission to SARS. No urgency from anyone at Hollard Group Risk. I am now insisting on a manual IRP5, lets see how that will go down and if anyone will actually bother trying to assist a client. Next step is to contact the CEO and see if he will be kind enough to assist