Hollard Funeral is *********

<p>Hollard Funeral is *********, how can you require your clients to make claims before they receive their cashback and also request "supporting" documents from them before paying them out? Why is it that when you are selling policies you do not require this documentation and make the same "security precautions" as well, before you deduct money from your clients bank accounts for the policy why is the verification not needed then ? You've been deducting the money from my account for the past 5 years without any problems but when you are supposed to do your end of the job you give nothing but painful requests where it should be a hassle free process like many others, why is this one the exception? This process is honestly unfair to your clients and shows questionable ethics on your part as you are very delligent with debit order reminder sms's, but you do not bother sending any reminder sms's regarding the moneyback...or is it because you are hoping that people will forget about the moneyback, the not have to pay them out, pocket the money and make it business as usual ? Please explain to me how this is fair ?</p> <p> </p> <p>On Monday I sent the cash back claim e-mail with all the requested documents and i got an auto-response e-mail saying someone will get back to me 2 days later and im still waiting without any feedback! Its really has me questioning your sense of humanity and overall dilligence if you people are so difficult with a cashback how much more will it be the moment i need to really make a funeral claim ? I seriously think i made a mistake by taking the policy with you, and i would not reccomend that anyone who is unaware of how you operate take any funeral policies with you until you change this entire process, think i should maybe cancel it myself too and find a company that is more transparent when it comes to handling their clients and how they choose to do business.</p>