1 reviews | Active since Jan 2011
Hollard forcing customers to accept inflated repairs quotes from Automagic
<p>My car was involved in an accident and suffered bodywork damage. I made a claim with Hollard but have been driving my car no problem ever since making the claim. The car is absolutely fine except the ugly smash as a result of the accident. The quote I got from Automagic was more than the value of my car (currently R 48,000) so Hollard decided it was a write off. I asked Hollard if I could get cheaper quotes so that I can repair my car and keep it. They said they don't allow that anymore. I even offered to repair my car out of my own pocket and cancel the claim, but they told me that if I cancel the claim they will cancel my insurance, basically blacklisting me for life! This is absolutely shocking, this amounts to ******* and to *********. I see exactly what they do: they do not allow clients to get cheaper quotes so that they can make money from writing off the vehicle. My car drives ABSOLUTELY FINE, it's outrageous that I have to write it off because Hollard clearly benefits from inflated quotes. </p> <p>This is absolutely shocking, disgusting, unfair. If I had known this is the process they follow, I would have thought twice before signing up with them. I would have gone for a company that allows customers to get 3 quotes and then things would have been fairer to all parties. </p> <p>I should have the right to cancel my claim and cancel my insurance, not get insurance cancelled by them therefore preventing me from getting insurance elsewhere because no one will insure me if I say my insurance was cancelled! </p>
hello goodservice!
I would like to thank you for contacting us regarding your experience.
I am sorry that you are not happy with the claim decision made on your claim.
Our team will contact you regarding your claim and the service you have received.
Kind Regards
Lynne Lawrence
***
hello goodservice!
I would like to thank you for contacting us regarding your experience.
I am sorry that you are not happy with the claim decision made on your claim.
Our team will contact you regarding your claim and the service you have received.
Kind Regards
Lynne Lawrence
***
Of course HOllard never got in touch with me as they have absolutely no idea how to run their beusiness and deal with customers. They will try look good online but in truth, they are absolutely doing nothing. It's quite frankly pathetic. So is their service. For 2 weeks I had no contact from the consultant Lerato Shingange - I had to chase them to find out the outocme of the claim because no one called me. Lerato Shingange was never in touch with me - NEVER.
And of course none of the managers will get in touch with me, as expected.
Of course HOllard never got in touch with me as they have absolutely no idea how to run their beusiness and deal with customers. They will try look good online but in truth, they are absolutely doing nothing. It's quite frankly pathetic. So is their service. For 2 weeks I had no contact from the consultant Lerato Shingange - I had to chase them to find out the outocme of the claim because no one called me. Lerato Shingange was never in touch with me - NEVER.
And of course none of the managers will get in touch with me, as expected.
