TL
Tyron L
1 reviews | Active since Jul 2011
08 May 2023, 17:42
Hollard fine print covers their lies.
So I hit a stone that was in the road, that required the replacement of the tire on account of the tire wall being damaged.
The replacement tire would cost R5700, Hollard offered to pay only R4100 and then ask for R4000 excess.
And then on account of the claim up the premiums. This for paying R100 out.
Do not use them. I will be changing my insurance company on account of the cover that I have received.
Helpful (0)
Replies (6)0
Replies (6)
Hollard Insurance's replyOfficial
08 May 2023, 19:19 Hello Tyron
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number and claim number.
Regards
Hollard Customer & Broker Experience Team
Hollard Insurance's reply08 May 2023, 19:19
Official
Hello Tyron
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number and claim number.
Regards
Hollard Customer & Broker Experience Team
TL
Tyron L's updateReviewer Update
09 May 2023, 10:36Hi there
I would like to, before I hand you more information, get clarity on your position and authority.
When you say "further assist", do you mean that you will take another look at the action taken by the institution that you represent to further their agenda or will you as you state in your advertising/marketing claims meet the needs of your respective clientele?
I ask this as you have a prerogative to answer these reviews to maintain your standing here on this platform.
Because the truth of the matter is that in my policy there is a standard stipulated R4000 excess that must be paid.
Had I taken this into account I would have had the tire fitment center quote R4000 more. Because the tires do cost R5700 for the pair and not R1600 that you dropped in your offer to pay out.
The tire wall has a long split in it, it therefore cannot be repaired, and must be replaced.
The vehicle will not run as safely with uneven tread patterns, and will wear down unevenly.
The tires that I do have on the vehicle are TOYO A/T, factory issue and not sold directly to the public. That is why I am forced to buy a second one.
Can you solve this problem or will you come up with another justification as to why you will not help me in the time I need it?
Address these points and then we can move forward.
Regards
Tyron
I would like to, before I hand you more information, get clarity on your position and authority.
When you say "further assist", do you mean that you will take another look at the action taken by the institution that you represent to further their agenda or will you as you state in your advertising/marketing claims meet the needs of your respective clientele?
I ask this as you have a prerogative to answer these reviews to maintain your standing here on this platform.
Because the truth of the matter is that in my policy there is a standard stipulated R4000 excess that must be paid.
Had I taken this into account I would have had the tire fitment center quote R4000 more. Because the tires do cost R5700 for the pair and not R1600 that you dropped in your offer to pay out.
The tire wall has a long split in it, it therefore cannot be repaired, and must be replaced.
The vehicle will not run as safely with uneven tread patterns, and will wear down unevenly.
The tires that I do have on the vehicle are TOYO A/T, factory issue and not sold directly to the public. That is why I am forced to buy a second one.
Can you solve this problem or will you come up with another justification as to why you will not help me in the time I need it?
Address these points and then we can move forward.
Regards
Tyron
TL
Tyron L's update09 May 2023, 10:36
Reviewer Update
Hi there
I would like to, before I hand you more information, get clarity on your position and authority.
When you say "further assist", do you mean that you will take another look at the action taken by the institution that you represent to further their agenda or will you as you state in your advertising/marketing claims meet the needs of your respective clientele?
I ask this as you have a prerogative to answer these reviews to maintain your standing here on this platform.
Because the truth of the matter is that in my policy there is a standard stipulated R4000 excess that must be paid.
Had I taken this into account I would have had the tire fitment center quote R4000 more. Because the tires do cost R5700 for the pair and not R1600 that you dropped in your offer to pay out.
The tire wall has a long split in it, it therefore cannot be repaired, and must be replaced.
The vehicle will not run as safely with uneven tread patterns, and will wear down unevenly.
The tires that I do have on the vehicle are TOYO A/T, factory issue and not sold directly to the public. That is why I am forced to buy a second one.
Can you solve this problem or will you come up with another justification as to why you will not help me in the time I need it?
Address these points and then we can move forward.
Regards
Tyron
I would like to, before I hand you more information, get clarity on your position and authority.
When you say "further assist", do you mean that you will take another look at the action taken by the institution that you represent to further their agenda or will you as you state in your advertising/marketing claims meet the needs of your respective clientele?
I ask this as you have a prerogative to answer these reviews to maintain your standing here on this platform.
Because the truth of the matter is that in my policy there is a standard stipulated R4000 excess that must be paid.
Had I taken this into account I would have had the tire fitment center quote R4000 more. Because the tires do cost R5700 for the pair and not R1600 that you dropped in your offer to pay out.
The tire wall has a long split in it, it therefore cannot be repaired, and must be replaced.
The vehicle will not run as safely with uneven tread patterns, and will wear down unevenly.
The tires that I do have on the vehicle are TOYO A/T, factory issue and not sold directly to the public. That is why I am forced to buy a second one.
Can you solve this problem or will you come up with another justification as to why you will not help me in the time I need it?
Address these points and then we can move forward.
Regards
Tyron
Hollard Insurance's replyOfficial
09 May 2023, 13:28Hello Tyron
The information requested is for us to allocate your complaint to a complaints specialist, thereafter the complaints specialist will begin the process of investigation, at all stages of the process communication is provided.
Regards
Hollard Customer Broker Experience Team
The information requested is for us to allocate your complaint to a complaints specialist, thereafter the complaints specialist will begin the process of investigation, at all stages of the process communication is provided.
Regards
Hollard Customer Broker Experience Team
Hollard Insurance's reply09 May 2023, 13:28
Official
Hello Tyron
The information requested is for us to allocate your complaint to a complaints specialist, thereafter the complaints specialist will begin the process of investigation, at all stages of the process communication is provided.
Regards
Hollard Customer Broker Experience Team
The information requested is for us to allocate your complaint to a complaints specialist, thereafter the complaints specialist will begin the process of investigation, at all stages of the process communication is provided.
Regards
Hollard Customer Broker Experience Team
TL
Tyron L's updateReviewer Update
10 May 2023, 11:55Policy Nr: ***
Claim Nr: ***
Claim Nr: ***
TL
Tyron L's update10 May 2023, 11:55
Reviewer Update
Policy Nr: ***
Claim Nr: ***
Claim Nr: ***
Hollard Insurance's replyOfficial
10 May 2023, 12:34 Hello Tyron
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
Hollard Insurance's reply10 May 2023, 12:34
Official
Hello Tyron
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
TL
Tyron L's updateReviewer Update
19 May 2023, 09:58And there you have it people.
They say they will address it and 9 days after they have given their word that they will review and reply they have done neither.
They only reply here because they are more concerned with their own image than they are with the clients they claim to serve.
DO NOT GIVE THEM YOUR MONEY!
They say they will address it and 9 days after they have given their word that they will review and reply they have done neither.
They only reply here because they are more concerned with their own image than they are with the clients they claim to serve.
DO NOT GIVE THEM YOUR MONEY!
TL
Tyron L's update19 May 2023, 09:58
Reviewer Update
And there you have it people.
They say they will address it and 9 days after they have given their word that they will review and reply they have done neither.
They only reply here because they are more concerned with their own image than they are with the clients they claim to serve.
DO NOT GIVE THEM YOUR MONEY!
They say they will address it and 9 days after they have given their word that they will review and reply they have done neither.
They only reply here because they are more concerned with their own image than they are with the clients they claim to serve.
DO NOT GIVE THEM YOUR MONEY!