Hollard/Edcon Cellphone Insurance is terrible!! SO much for "never miss a call"

<p>My phone was ****** last year in December and I submitted my claim with CNA on the 14th of December 2016. I was told I would get a response either from the insurance company or from the store within 48hours. A week later I went to another CNA branch to go check what the hold up was. I was then told that they never received my documents from the store and that the store I was at has to email them again. Another week went by and still nothing from the store or Hollard so I went back to the store only to be told that its the festive season and they are not picking up phones at Hollard. Another week later I went to the initial store I submitted my claim at only to be told the same excuse that Hollard never received my documents and that they must be emailed again whereas the managers that have been assisting me at the stores have been confirming that the documents were received by Hollard. Now a month later I still have no cellphone whereas Hollard is still deducting money from my account every month!! They have the worst service ever!! At one point a call centre agent put me on hold for 15 minutes only to drop the call because it was home time for her. As soon as they pay out I am cancelling my insurance with them and not to menton the fact that they still want excess fee from me when I have been waiting for a phone for "within 48hours" for a month!! Very *********** I tell you!!</p>