Hollard Ducking and Diving

I cancelled my Motor Extender policy with Hollard on November 15, 2018. The monthly premium was R339.41. I received confirmation of cancellation promptly thereafter.

On December 3 my bank account was again debited with R339.41, which I queried with Hollard, only to find that they seemed to have outsourced their administration. These administration people respond to my query with a simple "your policy was cancelled on 15-11-2018" and "we do not have an active policy in your name". Hollard are certainly not prepared to do anything about this, other than sit with my money.

If all that was not enough, the banks involved have been very reluctant to help too.

I operate my cellphone on a prepaid basis, and all this aggravation has cost me in excess of R150. (This will be a feature of a future gripe).