WB
Walter B

1 reviews | Active since Aug 2016

19 Aug 2016, 06:14

Hollard Dragging along

<p>Its been 4 months for a basic claim to repair the interior of a Huyndai Bakkie. From day one I had to follow up and the workshop appointed (Queenswood Panel Beaters) kept on misleading me on the delivery time. After weeks I investigated and found my bakkie's interior assembled with the original damaged parts after the insurerer did approve new parts. I removed my car and is till date the insurer has not resolved the matter. I have asked the insurer to now pay the full approved amount in order for me to get the repair done myself and again the excusess are rolling in.</p>

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply19 Aug 2016, 08:34
Official

Hello WalterB

I would like to thank you for contacting us regarding your experience.

I am sorry that your car has still not been repaired.

Our team will be in contact with you to discuss the incomplete repairs with you.

Kind Regards

Lynne Lawrence

**********

WB
Walter B's update29 Aug 2016, 18:00
Reviewer Update

Good Day Lynne Lawrence.

Thank you for replying. It has been 7 working days and still no action. Could you indicate if Hollard has intention to resolve the matter and what the time period is your firm require to resolve the claim.