Hollard dont want to pay up my investment

<p>In 2005, I took a savings policy with Hollard which matures in 2017. In 2016 June, I phoned Hollard to request an estimate of the value when I surrender my policy upon maturing of the policy. Hollard referred me to their actuarial department who gave me the value of my policy and they said I can cash in the policy at that time, that was June 2016. Hollard also mentioned that they no longer have a saving plan policy so I can surrender my savings policy anytime. I decided not to surrender the policy then, as I did not need the money at that time. On the 12th of January 2017, I phoned Hollard to surrender my savings policy of which I was sent a surrender form and was told I will be paid within 7 working days, and filled it with attachments required and sent to Hollard on the 13th of January 2017. I got an acknowledgement email from Hollard of receipts. On the 23rd of January 2017 I phoned Hollard to follow up on the progress of payment, I was shoved from one consultant to another for about 20 minutes being told that I can only get my money after 5 years. Eventually I was put through a lady by the name of Miriam who said, I will be paid within 24 hours. This morning on the 24th of Jan 2017, the same lady Mirriam called and told me I can only get my money in October, that is when I lost it, and she told me she will get back to me and will tell her IT Dept to change the date. I am so dissapointed, I have other policies and insurances from hollard of which I spend thousands of rands, of which I will cancel if my investment is not paid within the next 48 hours, as I put my claim on the 13th of January 2017, its more than 7 working days now.</p>