Hollard don't pay

My NCR payment was due on 31st August 2020 according to my policy. When it was not paid, I queried it and was told it would be paid on 30th September 2020. I have still not received payment so that was a blatant lie. They managed to take off my premium on 1st October 2020. My email requesting an explanation has met with no response. I am disgusted to say the least. I will report this to the Ombudsman. I want interest on the funds they are withholding. I have never missed a premium and I have never claimed from them. I deserve better service than this.