Hollard dont cover you tiles

i received policy schedule from Standard bank when i had a water leak they told me to call three different places finally i got hold of a company called brolink. so the claim started. it took me a will after so much water was leaking ( still don't know who will cover that lost due to the delay off service) i spoke to the a lady called Mmabatho Mpuru that said all will be coved but they are waiting on quotes ( still the water is running ) finally on the 29/12/2021 they came to repair the leak breaking the floor and tiles. this after i asked will the tiles be covered) now i get told the will only replace the broken tiles and if there are no matching tiles available they replace it a similar tiles. i was not happy as my property is in the market thi swill make buyer turn the other way due to this mix matching. then the lady Mmabatho Mpuru sends me a copy of a different policy saying this is wat is covered. but even ofter i told them this is not the same policy that i have and i send her the one i was send by my insured that i pay standard bank. she said but this is there policy. i feel this is ***** as this was not send to me. i feel standard bank this is your mess and you should cover the replacing of the whole area this home is any way in your name as the home loans is with you.