HOLLARD DOESN'T CARE

I received a call from Hollard. Initially, the operator wanted to call me only today, December 12, despite promising to call me on the 6th. However, due to a lodged complaint, he decided to call me yesterday, the 11th. He was arrogant and unwilling to listen to my explanation, simply stating that I'm 75% guilty. I pay for legal fees with my premium precisely for Hollard to handle such matters. Unfortunately, your service is subpar.

After an argument, I suggested speaking with someone more senior, but no one was available. Is Hollard's management structure so limited that there's only one "manager" or "senior"? I informed the operator that I plan to cancel my insurance, pointing out that Hollard has already paid for my vehicle's repairs, resulting in a loss for the company. The operator agreed, stating it's fine for me to cancel.

I further requested that a manager call me today between 8 and 9. Considering the circumstances, this seems like the least Hollard can do. However, the operator claimed it's impossible. Following a prolonged argument, the operator abruptly hung up on me. What kind of service does Hollard provide? Simply because the third party presents a different account, Hollard seems unwilling to investigate. Did your legal department even obtain the accident report from the police station?

I am now closing my file and would encourage you to escalate the complaint to the Small Claims Court or the National Financial Ombudsman if you feel that the incorrect outcome has been reached.

That's the latest feedbacks I've received from Hollard.

Still no phone call from any senior.