Hollard does not care about its customers

Item: Hollard Insurance
Rating: 1
Author: Gary H

I submitted a claim on the 11/08/2017 via email and got a reply telling me they will respond within 48 hours. Since then i have emailed them twice . Apart from the original automatic reply when i logged the claim,i have not heard anything from them. This is also not the first time this has happened. They are fast to take the monies every month but slow to settle a claim. What is wrong with you guys?

Helpful (0)

Replies (2)

Hollard Insurance's replyOfficial

17 Aug 2017, 12:32

Hello gahill

Thank you for contacting us.

I am sorry you were not contacted with 48 hours as promised and received no response to your emails.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Hollard Insurance's reply17 Aug 2017, 12:32

Official

Hello gahill

Thank you for contacting us.

I am sorry you were not contacted with 48 hours as promised and received no response to your emails.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Gary H's updateReviewer Update

21 Aug 2017, 11:12

IT SEEMS AS NOTHING OR NO-BODY WILL CHANGE HOLLARD SPEED OR LACK THERE OF. AFTER ONCE AGAIN AN EMPTY PROMISE OF THEM CONTACTING WITHIN 48 HOURS,WELL THIS HAS NOT HAPPENED . WILL THEY EVER STAY TRUE TO THERE WORD, IT SEEMS NOT.

Gary H's update21 Aug 2017, 11:12

Reviewer Update