Hollard - Disgusting Service!

Unfortunately, I'm one of SA's retrenchment statistics due to the Covid-19 pandemic. I've tried to claim retrenchment benefits on my Credit Protection Policy covering my Standard Bank Credit card & underwritten by Hollard. To date, I have been unsuccessful in even obtaining a copy of my policy schedule & policy number from Hollard. Their customer service agents are *********** to say the very least. It will appear that they are trying to frustrate my efforts in claiming in the hope that I will abandon my attempts. This has been going on for 5 months. I have now referred the matter to the Ombudsman for Short Term Insurance in the hope that I will be able to get a result.