Hollard delay tactics

On 09Dec2025 I submitted a claim for damages due to severe rain. There had been multiple warnings issued for the severity of the down pour in the area I reside in. A contractor was appointed to assess the damages. On 30Dec2025, the outcome or feedback to the claim was not yet provided and I followed up on the status. I was informed that Hollard had not provided feedback yet. On 10Jan2026 I again had to follow up on the status of the claim. During this time, I have incurred further damages to the property due to the continuous rain. I have been informed to contact Hollard which I did via email on 14Jan, 16Jan and 21Jan. I also called on 19Jan at 8:17 and was informed I would receive a call back. No contact has been made